Effective

Communication

NetDialog supplies chat solutions, which helps companies communicate more effectively. Usability and powerful functionality are the basis of our tools. Combined with our unique knowledge of chat communication, that means we can offer our customers a cost-effective and quality-conscious solution. We have many years of experience in helping our customers become better at communicating and using chat in their businesses. Our sole focus is on chat communication, and we think that is the reason behind our success and why we are the leading Scandinavian supplier in our industry. We have been privileged to work with several of the largest companies in Sweden and help them implement chat in their organizations. Some of our clients include TV networks (Sveriges Television and TV4), newspapers (Dagens Nyheter, Expressen, and Göteborgs-Posten), insurance companies (Folksam), telephone providers (Telia), and banks (SEB). We have two products—one2many and one2one—and each has its own business applications. They can be used on their own or together. Read more below.

Customer case:

   When Swedish telephone provider Telia launched the iPhone, they knew demand would be great. To take some of the pressure off the phone-based customer service, they wanted to provide support to new subscribers through chat. Telia chose NetDialog to provide that solution because they knew we have experience in managing thousands of simultaneous users via chat.

CEO of Folksam chats with staff:

After having used Q&As in internal communications, we tried using chat so that employees would have the chance to have a direct dialogue with management. We get help from NetDialog when doing so. It’s easy, uncomplicated, and appreciated by everyone.

Marie Louise Ehlin, Communications at Folksam, a Swedish insurance company