NetDialogchat one2many
This is a completely web-based chat system that simplifies and streamlines communication with interested parties. When you want to let one or several people chat with a large group of people at the same time, one2many is the perfect solution. It can, for example, be used to let employees chat with the company’s CEO and the rest of management team. Another use is when a newspaper has brought in a celebrity or expert, and lets visitors chat with that guest.These chats are often moderated, and nothing is directly published in the chat. All submitted questions are first reviewed by a moderator, who selects which questions to pass on the guest. The guest then decides which questions to answer. Not until the guest answers a question is it and the answer visible in the chat window.
Benefits:
In a chat, employees can be anonymous, which is crucial to ensure that feedback reaches decision-makers. For example, in a telephone conference, employees are not anonymous, and they may not communicate their meaningful input if they feel they cannot speak freely.
NetDialogchat one2one
In one2one you chat with only one person at a time. Customers use this solution as a complement to telephones when providing support, customer service, etc. With one2one, the call load is lessened and questions are answered through the website and chat. one2one has been shown to result in better, cheaper customer relationship management. It is easy and uncomplicated, and experienced chat operators can handle several customers at once.
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